Questions & Answers

Below you can find the answers to frequently asked questions:

1. SystemicVR doesn't start (My browser says WebGL is not supported)

2. How to give my client control of SystemicVR

3. I cannot open a scenario 

4. I don't understand how to save my scene in Firefox.

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1. SystemicVR doesn't start 

If SystemicVR does not run on your computer, please first check if your computer is capable of running de 3D graphics software with which we have built SystemicVR.
Do this by going to http://get.webgl.org. 
If you see a spinning cube, your computer's graphics card should be able to run SystemicVR. 

Next, follow the instructions below for the browser you are using.

Chrome (Windows and iOS)

Please open chrome and type chrome://settings in your address bar, or click the three dots in the upper-right corner of the browser window and select Settings. When you are there please clear the last 24 hours of Cookies and Cached images. When finished doing that please scroll down to the bottom of the page and click Advanced. When you are in the System section, toggle the 'Use hardware' acceleration when available to the ON position (the button should be blue). Click the Relaunch button to restart Chrome and apply your new settings.

Microsoft EDGE and Internet Explorer

When using your Microsoft Edge browser open a new window, type edge://settings/system in the URL field. Please check and make sure that "Use hardware acceleration when available" is marked. If you need to select it, be sure to restart your browser afterward so the change takes effect. 

SystemicVR, and in that case the WebGL, is only supported on Internet Explorer 11 and later. When you have Internet Explorer 11 or later it should be working automatically.

Firefox (Windows and iOS)

Please go to about:config in your URL bar. Search for webgl.force-enabled and make sure this preference is set to true. If it's currently set to false, click the toggle icon on the far right to change the value to true. After you have done this search for webgl.disabled and make sure this preference is set to false. If it's currently set to true, click the toggle icon on the far right to change the value to false.

When finished please restart Firefox to apply your new settings.

If this still is not successful try one of the following options :

  • Reinstall browser to upgrade to latest version
  • Try another browser (we advise you to use Chrome)
  • Contact us

2. How to give your client control of SystemicVR

Zoom

The first step on giving your client control of SystemicVR is sharing your screen. This can be done by clicking the green icon which says 'share screen'. Then you can select which screen you want to share.

Remote control

In Zoom you can give remote control to someone, this is only possible when screen sharing. To give your client control all you have to do is click the mouse icon on the top and select their name. Then ask them to use their own mouse to click on the screen. To take control back al you have to do is click on the screen with you mouse and deselect their name

Teams

The first step on giving your client control of SystemicVR is sharing your screen. This can be done by clicking the purple icon which shows a square with an arrow. Then you can select which screen you want to share.

Give control

In Teams you can give control to someone over your screen, this is only possible when screen sharing. To give your client control all you have to do is click the purple text bar which says give control and select their name. Then ask them to use their own mouse to click on the screen. To take control back al you have to do is click on the screen with you mouse and deselect their name

3. I cannot open a scenario 

SystemicVR scenario files have the file extension *.json.
They are generally saved in the /Downloads folder.

You can only open SystemicVR scenario files from inside SystemicVR.
You cannot open them by double-clicking on them like you might do with other files on your PC or Mac.


Sometimes the Open and Existing scene button does not work.
This happens mostly in the Firefox browser.

 The solution is to disable the pop-up blocker:

  • In Firefox browser; go to options (upper right corner)
  • Select Privacy
  • Scroll down to Permission and Uncheck "Block pop-up windows

4. I don't understand how to save my scene in Firefox.

When you save a file in Firefox the browser will show the following popup screen after you have pressed the Save button.

  • Select Save file and click OK
  • Your files is then saved in the Downloads folder


5. SystemicVR doesn't close in the chrome browser on MAC

We have sometimes noticed on Macs that the Chrome browser sometimes takes a sort of image of the SystemicVR screen and then leaves it open.

You cannot click on anything. The screen only closes when you close Chrome completely via the icon.


Report your bugs and ideas

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